German polymer specialist Rehau strives to create systems and solutions that generate added value for its customers – like the consequential damage clause in the warranty covering its Rautitan hot and cold water pipe system.
Most suppliers will replace a product under the terms of its warranty in the event of a manufacture or installation fault. Rehau also does this but extends its cover to include damage caused as a consequence of product failure.
If the Rautitan system pipes and compression sleeve fittings are found to be defective due to a manufacturing fault within the first 10 years of the 25 year replacement warranty, Rehau will compensate (up to $AU200,000) for any damage caused as a result of the exposure, dismantling or removal of faulty parts exchanging them for or fitting replacement Rehau parts. This includes any repair work necessary to restore the building to its condition prior to the occurrence of failure.
Rehau employs nearly 15000 people in 54 countries including New Zealand – this means that if you have a problem and don't receive a satisfactory resolution from your supplier or merchant, a locally based Rehau representative is available to assist.