Hardware with John Eastwood
Collaboration Cuts Costs
How much of the stress, pressure and cost at the back end can be reduced at the front end?
John has a background in architecture and currently leads DORMA's sales team across architectural and glass hardware, automatic doors, operable walls and service and maintenance.
For a while now my colleague Jason Payn has been expounding this idea of wider collaboration in our industry. A perfect case in point is the photo above, from one of our service technicians.
What you can see here is an automatic bi-parting door (not a DORMA one) stuck in the open position. Obviously, that’s why our tech was called out…
However, when he arrived to assess the situation, he couldn’t access the operator to fix the door because the mechanism had been completely built in to the bulkhead without any kind of access panel being included.
As an electro-mechanical device, automatic door operators require regular service and maintenance to keep them working and, more importantly, Building WOF compliant under NZS4239.
This situation is sad, short-sighted and a failing to the end-user of the building as well as being very, very expensive to rectify. These types of instances reflect on our industry as a whole and can be held up as an example of what needs to change.
It’s easy to say we’re busy, rushed, stressed and pressured, but I wonder how much of that feeling comes as a result of situations like this?
Jason has been floating around an idea about overlapping roles throughout our industry. Perhaps once the tenders have been won, those businesses meet around a table for 30 minutes or so, discovering each other's expectations for the project, possible pitfalls and traps for young players.
While this may not completely stop a basic mistake like the one above, at least the network has been built and the lines of communication opened.
By meeting up front, it will allow us to address build situations that involve a number of stakeholders and, if things still go bad, you have a basis of connection from which to resolve the issues.
Collaboration cuts costs, no question! And the more challenges we can shed light on at the front end means less noise, drama, and yes, cost at the back end, when the pressure is really on.